Infrared Heaters – Terms & Conditions

Making A Purchase

To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart.
After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

By committing to the purchase, you agree you have consulted the power sizing guidelines to accurately specify the panel types and quantity you require.

Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Adequate devices are recommended with each product.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you.

Shipping And Handling

We do not charge shipping and handling for deliveries in the UK. For deliveries outside these areas we reserve the right to add shipping charges pro-rata.

Delivery Schedule

We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.

All goods are shipped in top condition. We do not ship items that appear damaged in any way. Therefore:

We will send you an “Order Fulfilled” email when the order has shipped. You must inform us within two working days of the email if you have not received the goods so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

If an item looks like it has been damaged during shipment, you must not sign for it. You must also inform us immediately and no later than 4p.m on the day following delivery if any item has been damaged so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You are entitled to a full refund including cost of delivery within 14 days of cancelling an order or within 14 days of returning the goods to us. Do this by contacting us by email or telephone and quoting the order number supplied to you. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed, where we will assume the costs of returning the goods.

These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


All our products are guaranteed to be free from manufacturing defect as notified per-product for the term indicated.

Damaged in transit

Should a product prove to have been damaged during shipping, please contact us immediately and no later than 24 hours after receipt of the item to indicate the nature and extent of the damage and we will work with you to rectify the problem (which may or may not include full replacement of the affected item).

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0208 819 9153

Privacy Policy

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Heater Returns

Herschel Select Carbon Fibre – 10% restocking fee

Herschel Select Glass – 10% restocking fee

Herschel Select XL – 10% restocking fee

Herschel Inspire White – 10% restocking fee

Herschel Pulsar – 10% restocking

Advantage and Aspect heaters – 10% restocking

Herschel Inspire Glass – Non-returnable as these are made to order

Herschel Inspire Picture – Non-returnable as these are made to order